Support Center
Frequently Asked Questions
Find answers to common questions about trading, payments, and the Ameefar marketplace. If you can't find what you're looking for, feel free to contact our support team.
General & Account
Ameefar Energy Africa is Africa's premier B2B marketplace for recycled commodities, including rPET, HMS scrap, and recovered paper. We connect verified African suppliers with global buyers, ensuring secure and transparent trades through our African Trade Protection Protocol.
Click on 'Get Started Free' or 'Register' at the top right of the page. You will need to provide your business details and undergo our KYC (Know Your Business) verification before you can start trading.
Joining the marketplace and browsing listings is completely free. We only charge a small transaction fee once a successful trade is completed and the payment is settled.
Trading & Marketplace
Our protocol is built on three pillars: KYC-verified suppliers, secure payment processing via Paystack, and independent pre-shipment inspections. This ensures that the buyer's payment is processed safely until the material is verified to match the contract specifications.
Our marketplace currently supports various secondary raw materials, prominently rPET resins, PET Flakes, UBC, PET Bottles, and HMS scrap. We are constantly expanding our categories based on demand.
Yes. Our platform includes a built-in negotiation feature. Once you find a listing, you can send an offer to the seller, and they can accept, reject, or counter your offer.
Payments & Security
All trades are securely processed through Paystack. Buyers' payments are processed when a contract is signed. The final payment settlement is made to the seller after the independent pre-shipment inspection confirms the quality and quantity.
We support major bank transfers (SWIFT/SEPA), Paystack, and various corporate payment solutions depending on your region and the transaction size.
If the material fails the pre-shipment inspection or there is a breach of contract, the trade is halted. The payment settlement is paused while our dedicated dispute resolution team works with both parties based on the terms agreed upon in the digital contract.
Still have questions?
Our support team is always ready to help you navigate our marketplace or assist with your specific trading needs.